MoneyFlux Support: Contact, Subscriptions, Data

Contact us

Email support@moneyflux.app. MoneyFlux is made by one independent developer, and every message is read by a person.

The fastest way is from the app: open Settings → Support. Your mail app opens with a message that already contains the app version, your device model, iOS version, language and region currency, which helps us reproduce a problem. You can delete those lines before sending if you prefer.

If a statement didn’t import correctly, it helps to say which bank and format it was (for example, Monobank CSV or Scotiabank PDF). Please don’t attach a statement with real data unless we ask, and if you do, remove anything you don’t want to share.

A statement won’t import

Check that the bank and format are on the supported banks list. For other banks, try an OFX, QFX or QBO download.
Download the statement again from the bank’s own app or website. Files edited in a spreadsheet app and re-saved often change their structure.
If a bank changed its statement layout, import can fail until MoneyFlux is updated. Write to us with the bank name and we will look at it.

iCloud sync

MoneyFlux syncs through your own iCloud account. Make sure you are signed in to the same Apple Account on each device and that iCloud is turned on for MoneyFlux in Settings → your name → iCloud. The sync status is shown in MoneyFlux Settings. The first sync on a new device can take a few minutes on a large ledger.

Premium: manage, cancel, restore

Cancel or change plan: open Settings → your name → Subscriptions on your iPhone or iPad. Deleting the app does not cancel a subscription.
Restore purchases: on a new device, open MoneyFlux Settings → Subscription and tap Restore Purchases. No purchase screen is involved.
Refunds are handled by Apple at reportaproblem.apple.com. We can’t issue refunds ourselves.
If Premium lapses you keep read access to everything you created, and exports stay available to anyone who has ever subscribed.

Export, back up and delete your data

Export CSV files, a PDF statement or a full JSON backup in Settings → Export data (Premium).
Restore a JSON backup with Settings → Import backup, by merging or replacing. Restoring is always free.
Delete everything with Settings → Delete all data. This erases the records on the device and the iCloud copy. It can’t be undone, so export a backup first if you might want the data later.

The AI assistant

Ask AI is optional and off by default. To stop it sending summaries, turn it off in Settings → AI Assistant. What it sends and who processes it is described in section 9 of the privacy policy.

MoneyFlux support